Contact us

Check out our Frequently Asked Questions about the Altitude Program and website in the Help section of this website.

If you can't find the information that you are looking for, contact the Altitude Rewards Centre via:


Within Australia
1300 887 820

From Overseas
+ 61 2 9352 3130

 8am – 8pm (AEST), Monday to Friday excluding National Public Holidays

For American Express® issued Cards:

  • For Altitude redemption related enquiries, please call the Altitude Rewards Centre on 1300 887 820 (8:00am – 8:00pm AEST).
  • For other American Express Card account queries, please contact American Express contact centre 24/7 directly by using the number on the back of your American Express Card.


Click here to send an email to Altitude Rewards.


Within Australia
1300 887 830

From Overseas
+ 61 2 9352 3131


Locked Bag 337
Balmain NSW 2041