This Policy also serves as notification to individuals of the matters required to be notified by the Australian Privacy Principles.
By providing personal information to MLS and having access to this Policy, either directly or through a business partner or service provider, you consent to MLS collecting, holding, using and disclosing personal information in accordance with this Policy.
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1. Personal information We Collect
If you choose not to provide some personal information we request, this may affect the way you may interact with the Site or the services or products that we can offer you.
The personal information we collect includes: title, name, gender, date of birth, residential address, country of residence, email address, telephone numbers, health and medical information, certificates of marriage, death, and birth, driving license, redemption information, travel information, travel document information, frequent flyer number, customer unique identifier, credit card information, points balance, customer segment identifier, language preferences, session identifier, redemption reference number, and any other personal information which you provide.
We may also collect certain information by automated means (such as session cookies, log files, information about your device, and website URLs from which your request originated from and IP addresses) when you visit and use the Site. Session cookies are text files that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Log files are web server files (containing information such as the domain name or IP address, URL, the http response code, the website from where you visit us or the date and duration of your visit) that are automatically created when an Internet user visits a site. An IP address is a unique identifier that certain electronic devices used to identify and communicate with each other on the Internet. When you visit the Site, we may collect the IP address of the device you use to connect to the Internet. For example, when you request a page from the Site, our servers log your IP address.
2. How We Use the Personal Information We Collect
We collect, hold, use and disclose your personal information for the purposes of delivering the Program on behalf of Westpac Group. This includes:
3. Direct Marketing
4. Access to and correction of personal information
You can request a copy of the personal information we hold about you. You may also request at any time that your personal information be corrected if it is inaccurate or outdated. If we refuse your request to correct your personal information, you have the right to request a statement be associated with your personal information claiming that you disagree with its accuracy.
You may elect not to have cookies assigned to your computer. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all the features of the Site. You may also opt out of third-party web analytics used on the Site.
If you decide you no longer want MLS to process your personal information, you may contact us by using the contact details provided in the "How to Contact Us" section below. Please note that if you do so, we may not be able to provide the services or products under the Program.
If we fall short of your expectations in processing your personal information or you wish to make a complaint about our privacy practices, please contact us using the details provided in the "How to Contact Us" section below. To assist us in responding to your request, please give full details of the issue. We will review and respond to all complaints and endeavor to do so within a reasonable time.
5. Disclosure of Personal Information
We may share your personal information with Westpac Group, our affiliates and any third party service providers who, jointly with MLS, help to deliver the Program. Examples include our platform service provider, technology service provider, payment service provider, ticketing service provider and travel suppliers (e.g., hotels or airlines). We may also share your personal data with Westpac Group for billing and reconciliation purposes.
In order to protect against fraud and other suspicious transactions and activity, we may share information with our travel suppliers about the type of browser, IP address and website URLs from which your booking request originated from.
In addition, we may disclose personal information about you (i) if we are required to do so by law, (ii) in response to a request from a court, law enforcement authorities or government agencies, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual criminal activity.
In the context of this Program, MLS may disclose your personal information to recipients located outside Australia, including the United States of America. For example, it may be necessary for us to disclose personal information to overseas travel suppliers, reward providers or other third party service providers, as part of delivering the Program. The countries we disclose your information to will depend on the details of the services you ask us to provide.
6. Links to Other Websites
On the Site, we provide links to other websites for your convenience. These sites operate independently from the Program and are not under our control. These sites may have their own privacy policies in place, which we strongly suggest you review when you visit them. We are not responsible for the content of these sites, any products or services that may be offered through these sites, the data processing activities that are conducted via those sites, or any other use of these sites.
7. Data Security
We may hold your personal information in a variety of ways, including in electronic form.
We maintain appropriate administrative, technical and physical safeguards to protect your personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession.
When you provide personal data online, we use the industry standard for encryption on the Internet – Secure Socket Layer (SSL) technology – to help protect the personal that you provide. This Internet encryption standard scrambles data as it travels from your device to our server. You will know that you are in a secure area of the Site when a lock icon appears on your screen that the "http" prefix of our URL address changes to "https". The "s" represents "secure". We also use digital certificates to ensure that you are connected to the authentic Site.
Please note however that no collection or data transmission can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee or warrant the security of any data transmission.
9. How to Contact Us
If you would like to (i) obtain more information on how we process your personal information or to access your personal information; (ii) rectify or delete any personal information relating to you; (iii) withdraw your consent given for certain types of data processing; (iv) change your preferences; or (v) if you have any questions, comments, concerns or complaints about our privacy practices, please contact us by telephone at 1300 887 820 or by addressing your mail to:
Locked Bag 337
Balmain NSW 2041
To assist us in responding to your request, please give full details of the issue.
We will review and respond to all complaints within a reasonable time. If you are not satisfied with how we respond, you may refer your complaint to the Office of the Australian Information Commissioner.
Altitude Rewards website is administered by Pinpoint Pty Ltd ABN 49 002 693 656
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