Gift Card FAQs


  1. How do I order, collect and use an eGift Card?
  2. I’m unable to collect my eGift Card/the link to collect my eGift Card is not working.
  3. I did not receive my eGift Card email.
  4. When accessing my eGift Card link, my card is showing as invalid or the value of the card is showing as $0.
  5. How can I check the balance of my Gift Card?
  6. I have a question regarding the terms and conditions of my Gift Card.
  7. Where can I use my Gift Card?
  8. Can I use my Gift Card online?
  9. I cannot find an answer to my question.

How do I order, collect and use an eGift Card?

eGift Cards are a quick and convenient alternative to physical gift cards and are delivered to your nominated email inbox within minutes.

Order an eGift Card

Ordering an eGift Card is convenient and quick.

1. Select the merchant you would like to buy a gift card for.

2. Select the eGift Card option and the denomination you would like to order. Note that currently not all merchants offer an eGift Card option.

Collection of eGift Card

After completion of your order a collection email is delivered to your email address.

1. Click the button in the collection email to collect your eGift Card.

Collect eGift Card

An eGift Card email with the link to your eGift Card is delivered to your email address Note that if you ordered more than one eGift Card you will receive a separate email for each one.

2. Click the button in the eGift Card email to access your eGift Card.

Access eGift Card

Note that the email itself is not the eGift Card – you need to click on the link to download the eGift Card.

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Using your eGift Card

Use your eGift Card online or in store. Please check the terms and conditions for the relevant merchant to see where and how you can use it.

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I’m unable to collect my eGift Card/the link to collect my eGift Card is not working.

If clicking the eGift Card link in your email doesn't work, please copy and paste the entire URL into your browser address bar. Please try using different browsers available to you as some browser versions might not be supported.

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I did not receive my eGift Card email.

If you do not receive the eGift Card email within 4 hours after clicking on the link in your collection email, please check your spam filter and junk mail folder. If you still didn’t receive your eGift Card email please contact us.

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When accessing my eGift Card link, my card is showing as invalid or the value of the card is showing as $0.

If the eGift Card balance is showing as invalid or $0, please allow a few minutes before accessing the link again as the card is currently being loaded. This process can take up to 30 minutes.

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How can I check the balance of my Gift Card?

Generally, the balance of your Gift Card will be printed on the register receipt when you use your Gift card or you can request it be confirmed in store at the point of sale. To check the current balance of your Gift Card please visit the website of the merchant or contact the merchant directly.

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I have a question regarding the terms and conditions of my Gift Card.

The terms and conditions of your Gift Card are specific to the merchant. To check the terms and conditions, please visit the website of the merchant or contact the merchant through other means. Contact details for your merchant are displayed on your Gift Card.

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Where can I use my Gift Card?

Restrictions may apply in regards to the stores or websites where you can use your Gift Card.

The terms and conditions of your Gift Card are specific to the merchant. To check the terms and conditions, please visit the website of the merchant or contact the merchant directly. Contact details for your merchant are displayed on your Gift Card.

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Can I use my Gift Card online?

Most merchants allow you to use your Gift Card online, however, restrictions may apply. If you wish to use your gift card online please check with the merchant before making a redemption as we cannot cancel your gift card order once it has been processed. The terms and conditions of your Gift Card are specific to the merchant. To check the terms and conditions, please visit the website of the merchant or contact the merchant directly. Contact details for your merchant are displayed on your Gift Card.

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I cannot find an answer to my question.

If you could not find an answer your question or if you still need help please contact us.

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