Frequent Flyer Transfer Details

Velocity Points

Velocity is the global frequent flyer program of Virgin Australia. Velocity Points can be redeemed for flights with Virgin Australia and Velocity's airline partners. With over 600 destinations worldwide to choose from and award winning Rewards Seat availability^, there has never been a better time to boost your Velocity Points balance.


Auto-Redemption:

Velocity Auto-Redemption is no longer taking enrolments. If you enrolled before 15 April 2019, the feature will operate as usual until further notice. If you have an Altitude Business credit card, you may still continue to redeem for Velocity Auto-Redemption by logging in to your Altitude Rewards account.

Transfer Now: 

For a one-off transfer of Altitude Points to Velocity Points, click on 'Transfer Now'. You will receive 1 Velocity Point for every 3 Altitude Points, however, you must redeem a minimum of 3,000 Altitude Points with additional increments in multiples of 600 Altitude Points at a time.

Things you should know
^ Velocity Frequent Flyer was awarded Best Redemption Ability, Best Elite Program, Best Customer Service and 2018 Airline Program of the Year for Middle East and Asia/Oceania region Airline category in the 2018 Freddie Awards. You must be a Velocity member to redeem Altitude Points for Velocity Points and your name, as it appears on your Velocity Account, must match the primary cardholder's name on your Altitude Rewards account. The redemption of Altitude Points is subject to the Altitude Rewards Terms and Conditions.

"Transfer Now": Please allow 3 business days for the processing of the transfers. You will not receive points if your card account is in arrears for 2 consecutive statement cycles and in other circumstances. Once Altitude Points have been redeemed for Velocity Points, they are governed by the Velocity Membership Terms and Conditions and cannot be reversed. Velocity membership and the earn and redemption of Velocity Points is subject to the Member Terms and Conditions, available at velocityfrequentflyer.com, as amended from time to time.

"Velocity Auto Redemption": Your entire accumulated Altitude Points balance on your Westpac Altitude Card, as at the time of transfer will be transferred across to your nominated Velocity Frequent Flyer Account on the relevant Altitude Points transfer date for that card. You will receive 1 Velocity Point for every 2 Altitude Points and a minimum balance of 6 Altitude Points is required before a transfer is made to Velocity. As your entire accumulated Altitude Points balance as at the time of transfer will be transferred across to your nominated Velocity Frequent Flyer Account on your credit card statement date, the number of Altitude Points redeemed may differ from the value above. Please allow 3 business days for the processing of the transfer.

For American Express Westpac Altitude Cards: Each month your entire accumulated Altitude Points balance will be transferred to your nominated Velocity Frequent Flyer Account. The transfer of points will occur up to 3 business days after the date your accrued Altitude Points are transferred to your Altitude Rewards Account each month, which can take up to 10 business days in line with the American Express Westpac Altitude Cards Points Terms and Conditions.

For both Westpac Altitude Cards & American Express Westpac Altitude Cards: A minimum of 6 Altitude Points is required before points can be transferred. For manual transfers you will receive 1 Velocity Point for every 3 Altitude Points. For Auto-redemptions you will receive 1 Velocity Point for every 2 Altitude Points. Please allow 3 business days for the Velocity Points to appear in your Velocity Account. You must be a Velocity member to redeem Altitude Points for Velocity Points and your name, as it appears on your Velocity Account, must match the primary cardholder’s name on your Altitude Rewards account. Velocity Auto-Redemption is a variation to the Altitude Rewards Terms and Conditions and allows you to automatically convert your Altitude Points to Velocity Points for less than 3,000 Altitude Points. The redemption of Altitude Points is otherwise subject to the Altitude Rewards Terms and Conditions. You will not receive points if your card account is in arrears for 2 consecutive statement cycles and in other circumstances. Once Altitude Points have been transferred, they are governed by the Velocity Membership Terms and Conditions and cannot be reversed. You can opt-out of Velocity Auto-Redemption by calling the Altitude Rewards centre on 1300 887 820, 8am-8pm (AEST), Monday to Friday.


3 Altitude Points = 1 Velocity Point